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Where to find itinerary codes

In our 2018/2019 Worldwide brochure, look to the bottom of each itinerary

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CONTACT US

BOOKINGS & PRE DEPARTURE ENQUIRIES

Opening hours

  • Monday to Friday
  • Saturday & Sunday
  • 8:30am to 9pm
  • 9am to 7pm

CROWN & ANCHOR ENQUIRIES

Opening hours

  • Monday to Friday
  • Saturday
  • Sunday
  • 8:30am to 8pm
  • 9am to 6pm
  • 10am to 5pm

CONFERENCES, MEETINGS, CHARTERS & CORPORATE EVENTS

Opening hours

  • Monday to Friday
  • Saturday & Sunday
  • 9am to 5:30pm
  • Closed

POST DEPARTURE ENQUIRIES

  • Opening hours
  • 24 hours daily

Calls cost 7p per minute plus your phone company’s network charge

MEDIA ENQUIRIES

UK Press office, royalcaribbean@wcommunications.co.uk

Please note that this line is for enquiries from the UK Media only. The Press Office does not have access to customer booking information and is unable to transfer calls. For all customer enquiries, please use the pre or post - departure contact details listed above and a member of the team will be happy to assist you.

WHAT CAN WE HELP YOU WITH?

COMPLAINTS:


We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. But sometimes, things don’t go to plan and we’d really like to know. Telling us gives us the chance to say we’re sorry and explain – it also helps us improve things.

Using this form is the easiest way to share the details with us – just pick an option from the menu, complete and submit – we’ll send you an acknowledgement to confirm we’ve received it.

If you prefer to call, just use the numbers listed on the left of this page for our pre or post - departure teams.

HELP US DIRECT YOUR COMPLAINT TO THE RIGHT TEAM:

COMPLIMENTS:


We’re delighted that you had a great experience with us and we’d love to hear all about it. If one of our ship’s crew or a colleague in our shoreside team went the extra mile, or you had an extraordinary time on your cruise and you want to let us know, using this form is the easiest way to share the details with us. Just complete the boxes below and submit – we’ll share your praise with the colleagues and teams you’ve mentioned.

If you prefer to call, just use the numbers listed on the left of this page for our pre or post - departure teams.

TELL US WHAT WE DID TO DESERVE SO MUCH PRAISE