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OTHER DISABILITIES & SPECIAL NEEDS


GET IN TOUCH

Special Services Team:

+44 (0) 1932-834243 (tel)

E-MAIL US

Guest Special Services form:
We have designed this form to enable us to ensure that all of your requirements are met.

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These services and features ensure that more guests can sail away on an incredible Royal Caribbean International® holiday, without a worry in the world.

Children with disabilities, including autism, will love our fun-filled, complimentary Adventure Ocean® Youth Program.

Royal Caribbean can accommodate guests with a variety of special dietary needs at no charge.

Every Royal Caribbean ship offers limited professional medical services for a reasonable fee. These physicians and nurses can be found in the onboard medical facility.

CHILDREN WITH DISABILITIES

Some of the accommodations for our youngest special-needs travellers include:

  • Adventure Ocean grouping by ability (rather than age)
  • Adventure Ocean toilet-trained policy exception
  • Pagers for parents of children in Adventure Ocean program
  • Babysitting services (age restrictions apply).
CHILDREN WITH  DISABILITIES

SPECIAL DIETS

We offer low-sodium, low-fat and gluten-free items on our menus. There is no need to notify us in advance. Check with your Head Waiter for assistance with selecting appropriate menu items.

Lactose-free/soy milk and Ensure (nutrition shakes) are available at no extra charge. Simply notify us at least 90 days prior to sailing for European/South American itineraries and 45 days for the other itineraries.

We can accommodate most food allergies in the main dining room. Once you are on the ship, speak with our Head Waiter to discuss your needs and review your menu selections for the next day. For complex food allergies contact our Access Department for assistance. Please note we may not be able to accommodate all food allergies.

SPECIAL DIETS

COGNITIVE, INTELLECTUAL AND DEVELOPMENTAL DISABILITIES

Royal Caribbean welcomes guests with cognitive, intellectual and developmental disabilities such as autism, cerebral palsy, Down syndrome and Alzheimer’s disease. Upon request, every reasonable effort will be made to provide accommodations to meet the needs of guests with these disabilities. Some of these may include:

  • Priority boarding
  • Boarding and departure assistance
  • Priority disembarkation.
COGNITIVE, INTELLECTUAL AND DEVELOPMENTAL DISABILITIES

ONBOARD MEDICAL SERVICES

Every Royal Caribbean ship offers limited professional medical services for a reasonable fee. These physicians and nurses can be found in the onboard medical facility.

OXYGEN
All types of oxygen are permitted onboard. Please notify the Access Department as to the type, quantity and delivery schedule of your oxygen. Oxygen must be stored in your stateroom.

DIALYSIS
We don’t provide any type of hemo-dialysis treatments during any of our sailings. However, there are travel agencies that book dialysis cruises – such as Dialysis at Sea. We work directly with these agencies to ensure all aspects of the dialysis guest’s cruise are enjoyable. Guests that utilise hemo-dialysis can contact one of these agencies and work out arrangements with them. They will book the cruise for you, bring their machines and medical staff onboard and ensure there are doctors and nurses onboard to assist with your treatments.
Please remember that we do not book guests (directly or through an individual travel agent) that require hemo-dialysis treatment unless it is through a specialist agency as mentioned above as we do not directly administer any dialysis treatment.
Guests requiring continuous ambulatory peritoneal dialysis (CAPD) are welcome onboard by booking directly with us as this type of treatment is self-administered. Guests should bring onboard or arrange to have delivered all necessary supplies and equipment needed to perform the dialysis.
Guests requiring CAPD need to provide the following information to the Access Department 30 days prior to sailing:

  • Guest’s name
  • Ship name
  • Sailing date
  • Stateroom number
  • Name of laboratory delivering the dialysis solutions
  • Quantity being delivered ( number of boxes)
Please note the following requirements needed for port delivery clearance:
  • Must be delivered to the ship on the day of sailing between 9am and 1 pm
  • Each box must be clearly marked with the guest’s name, ship name, sailing date and stateroom number
  • If your vendor does not deliver on the weekend, you will need to make special arrangements with the Access Department on special_needs@rccl.com

ONBOARD MEDICAL SERVICES
PREGNANCY

We cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour.  A "Fit to Travel" letter from your GP is required prior to sailing, stating how far along (in weeks and days) you are and confirming you are in good health and not experiencing a high-risk pregnancy.

PEOPLE OF SHORT STATURE

With many of our accessibility offerings, such as lowered Guest Service counters and lowered playing tables in Casino Royale®, height doesn’t get in the way of an excellent cruise holiday experience.

PERSONS OF SIZE

Larger guests are always welcome onboard. Armless chairs and special seating are provided throughout the ship and in various venues for your comfort and convenience. Larger guests may find our accessible staterooms with wider doors, roll-in showers and grab bars more accommodating.

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