Frequently Asked Questions

If you've got questions, we have the answers. We've got the answers to all your questions. Choose a topic below to read through a list of questions and answers.

Top FAQs

How do I pay for my booking?
What are Service Charges/Gratuities?
On all our ships, it is customary to offer tips to staff members for their good service and personal attention. You can pre-pay your service charge as part of your booking and this will be shared among Dining Services Staff, Stateroom Attendants and Other Housekeeping Services Personnel. If you have opted not to pre-pay your Service Charge before your cruise, for your convenience we will automatically add a $13.50 per guest per day service charge to each guest's SeaPass account on a daily basis.

Should a guest wish to amend the daily gratuity amount charged onboard in any way, they are able to do so by visiting our Guest Services team during their cruise.

Further details can be found here
When will my invoice show the promotion I’ve booked?
Once you have confirmed your holiday, you should see confirmation of the promotion you have booked on the first version of your invoice under the ‘Promotions Applied’ section.
What are the Passport & Visa requirements for my cruise?
Please note, If you are a UK or Republic of Ireland citizen (including children and infants), you must have your own full 10 year (5 year for children) passport which is recommended to be valid for at least 6 months after your expected return date to the UK, in certain countries this is an entry requirement. It is no longer possible for children to be included on their parent’s passport.  Guests holding non UK or ROI passports should check with relevant embassies. 

We are unable to allow any guest to travel without their own passport and do not accept any other form of photo ID. 
Guests holding a "British Isles" passport issued in the Balliwicks of Jersey or Guernsey or the Isle of Man may not be entitled to the same entry exceptions when visiting countries abroad as a guest holding a full UK passport and this should be checked carefully with the embassies of the countries you will visit on your itinerary.
Please visit the following websites for details on UK and ROI passports:

www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm or www.dfa.ie/home

Visa Information

Visa Information, please click here.
What are your policies about minimum age limits for sailing or having a stateroom?
Minimum Age for Sailing.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. However for transatlantic, transpacific, Hawaii, select South American and other cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/Cruisetour.
For the purposes of this policy, any cruise that has three or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour.

Please be aware that guests travelling with a young infant that does not meet this infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

Minimum Age to Occupy a Stateroom*
For sailings that depart a port in Europe, Asia, South America, New Zealand or Australia then no Guest younger than age eighteen (18) will be assigned to a stateroom unless accompanied in the same stateroom by an adult of eighteen (18) years old or older. A guest's age is established as their age upon the first day of sailing. Please note, that for sailings which depart from a port in the US or Canada, the above age limit is twenty-one (21).

This policy will be waived for an underage guest (minor) sailing with their parent(s) or official Legal Guardian, when the minor is in a stateroom which is directly next door or opposite the stateroom of the parent/Legal Guardian. Under this waiver, we can allow an equal number of unrelated minors in the same stateroom, so a child in the stateroom next door to their parent, can bring one friend/family member with them, two children could bring 2 friends/family members etc.

There are no exceptions to this policy, except for married couples aged 16 and above who are allowed to sail together in a stateroom without anyone over the age of 18/21 being required. Documentary proof of marriage will be required in advance.

Minors

Royal Caribbean International takes the security and safety of its guests very seriously.  We consider a minor to be any guest under the age of 21 (18*), although for some rules we consider it to be 17 and under. Our 'Travelling with Minors' policy was incepted primarily to safeguard children and to ensure that the responsible adult with whom they are travelling has the appropriate authority and the legal right to do so throughout the duration of their cruise holiday with us.  The reasoning for this is two-fold:-

In the event that a child requires medical attention at any time during their cruise holiday, Royal Caribbean International needs to ensure that the responsible adult with whom the child is travelling has the legal right to authorise that any medical treatment be administered.

In the event that a child is travelling without their custodial parent/legal guardian, Royal Caribbean International needs to ensure that the child's custodial parent/legal guardian has authorised the responsible adult to take their child on holiday; particularly as in the majority of cases, this will be out of their primary country of residence.  This applies even when the responsible adult is a member of the child's extended family (i.e. Grandparents, Aunts, and Uncles etc.).  Additionally, when a child does not share the same surname as their custodial parent/legal guardian, Royal Caribbean International requires that the custodial parent/legal guardian produce legal documented evidence that the child is in their primary care; this includes, but is not limited to: birth, marriage, divorce, adoption certificates, local government authority, as appropriate.  These measures are in place to protect children and to ensure no child is taken on board a Royal Caribbean International vessel without the knowledge and consent of their custodial parent/legal guardian.  We want you to have a happy and healthy cruise holiday experience with us and this is just one of the ways we ensure this is possible.
What is a legal guardian?
In most cases, a legal guardian must be appointed by a court. There are some exceptions to this rule. Parents of a minor child are assumed to be the child's legal guardians, unless the court has taken parenting privileges away out of concern for the child's well-being. It is also possible for someone to designate a legal guardian in a will, as in the case of a single parent who specifies that an aunt will become the child's legal guardian in the event of the parent's death or incapacitation. We will only accept that a minor is travelling with an official legal guardian and this does not include a parent wishing to pass this power on to a friend or family member.

Guest aged 17 or under travelling without a Parent/Legal Guardian
An adult (Guest over 21(*18)) who is not the parent or legal guardian of a minor travelling with them must present an original legally affirmed or notarised letter at check-in. This letter is only required for guest’s aged 17 or younger as of the first day of the cruise. It must be signed by at least one of the minor's parents or their legal guardian and the adult taking the minor on the cruise. It must authorise the adult to take the minor on the specified cruise, sign applicable activity waivers, supervise the minor and give them the permission to authorise emergency medical treatment to be administered to the minor.

Please see below the attached template which can be used for all details required on the letter. This is required as per our terms and conditions. It must be signed by either a Notary, Commissioner for Oaths or a Solicitor for it to be suitable to take to the pier for boarding. It should show an official stamp or be on headed paper to show the authority of the party affirming the letter. Please note, the official affirming the letter may charge a fee, so please ensure that the details are correct at time of request. The letter can be checked for suitability by sending to our Customer service team via email to royalcustomerserviceuk@rccl.com

Notarised Letter Template

Parent travelling with a child where surnames are different.
In the situation where a parent is travelling with their child, who is 17 years of age or younger on the first day of the cruise, where they do not have the same surname, then the parent must present proof of parentage which may include but is not limited to full birth certificates, marriage certificates or divorce papers etc. The documents should show the trail of any name changes which prove the guests are parent and child.

Please note: An individual's age on the date of sailing determines his or her status for the entire cruise holiday. Royal Caribbean International does not accept reservations for student groups. Please consult a travel agent for Royal Caribbean's group policies.
When will I be given my flight details, and can I pre-book my flight seats through Royal Caribbean International?
Your flight details will be sent to you within 14 days of your departure date. You will be sent an updated invoice containing your flight details. If you have booked through a Travel Agent, your final invoice will be sent to the agent who will distribute it to you.

Royal Caribbean International are unable to pre book seats for your flights. Please request this directly through your airline. Please note, in some situations you may not be able to do this as your flight may be part of a block booking. We suggest you contact your airline for guidance.
Are babies allowed in the swimming pools onboard?
Due to public health regulations, children in nappies, pull-up nappies (including "swim-safe" varieties), or who are not COMPLETELY toilet trained are not allowed in the pools, whirlpools, or H2O zone. On Freedom and Oasis class ships, and Anthem of the Seas, children in nappies or who are not toilet trained may use the "Baby Splash Zone" specially designated for them.
What beverages are included in the price I’ve paid, and what Beverage Packages are available to purchase onboard?
On all of our ships, you will receive a selection of drinks which are included in the standard cruise cost you have paid. You can choose from glasses of water, juice and iced tea as well as tea, coffee and hot chocolate*. Branded juices, teas, coffees and hot chocolates in addition to carbonated drinks, cocktails and alcoholic beverages will incur an additional charge.

We are excited to offer a variety of Beverage Package options, giving our guests a no-hassle way to enjoy an all-inclusive beverage experience during their cruise holiday for sailings of 2 nights or longer. These packages are available on all of our ships across the fleet.
Beverage packages can be booked online via Manage My Booking. The packages should be available online once you are within 3 months of your sailing date. You can also purchase the packages once you board. Please note, on sailings outside North America where alcoholic packages will be available to guests aged 18-20, they will be able to purchase their preferred alcoholic package once on board only. Find out more details on the packages here.
*Drinks listed are non-branded.
Can I bring alcohol or non-alcoholic beverages (from home or from a port) on board?
Guests are now allowed to bring 2 bottles (750ml maximum per bottle) of wine or champagne on board at embarkation, per stateroom, not per guest. These are for consumption in the stateroom. If a guest wishes to consume these in any dining venue or bar/lounge, there is a corkage fee of 25USD per bottle. No other drink than wine or champagne will be allowed.

Alcoholic beverages that are purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Security may inspect containers (water bottles, soft drinks bottles, mouthwash, luggage, etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies (over consume, supply alcohol to people aged under 21 (18 where our policy allows), demonstrate irresponsible behaviour or attempt to conceal alcoholic items at security and/or luggage check points or at any other time) may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.

Please Note: All guests must comply with TSA guidelines for transporting liquids through any airport they may transit to or from during their cruise holiday.
What is the minimum age for consuming alcohol onboard?
Our Company policy is that the minimum age for purchasing and consuming alcohol onboard the Royal fleet of ships is 21, however there are some exceptions.

For sailings departing from a port in Europe, Australia, New Zealand, South America and Asia, the minimum age will be reduced to 18. Guests aged 18 and over will not need to be sailing with their parent or legal guardian and there will be no requirement for a waiver to be signed. All guests will be expected to comply with our Company Guest Conduct Policy, which can be found at the Guest Relations desk once you board. Guests aged 18 and over will be able to purchase beverage packages.

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.
How will I receive my cruise documents and bag tags?
Royal Caribbean now provides its tickets as an electronic document (e-doc). If you have made a booking through a travel agent, we will send the e-doc to them and they will then forward this to you, either by email or they can print it and provide you with a paper copy.

Our e-doc comes in two formats; the first is a link to the online version which you access through the internet and your web browser. This is a full colour version which has photos and links to the important sections on our website; to book shore excursions, speciality dining, online check-in etc. It has a great deal of information about what to do to prepare for your cruise, how things run onboard and details of our policies and the requirements for travel. We strongly recommend that this online version is viewed, so you can ensure that you are aware of any details or travel documents you need for your cruise.   

The second version is a slimmed down copy, which comes as an Adobe Acrobat PDF file. This is text only and contains the essential items that you need for travel, so that if you want to have a paper ticket to travel, this is the version you can ask your travel agent to print for you or you can obtain it from our website yourself, following the instructions as below.

We now include bag tags within your cruise tickets (e-docs) for all Royal Caribbean sailings. This means that every guest will be able to get their bag tags, either from their travel agent or directly from the website. You will still be able to obtain blank bag tags at your port of embarkation should you prefer.

Your cruise tickets can be released anything from 50 days prior to your sail date, but it can depend on all parts of the booking being correct, and if not then they may not release until nearer the cruise. When they are released, we inform your travel agent of this and they can then provide you with them.  If you have made your booking directly with us, when the tickets release we will inform you of this by email and at this point you can access both versions of the tickets on this website at www.royalcaribbean.ie/edocs
This is why it is important that we obtain your email address, so we can inform you that your tickets are ready. The easiest way to do this is to complete the online check-in, where you can provide your details. You can fill in as much information here as possible as soon as you make a booking, and any specific details you don’t have can be completed nearer the sail date. Click here to access our Online Check-In.

To log in to your booking you will need the following: 
• Your cruise reservation ID, which can be found on your invoice  • Your ship name  • Your sail date, this is the date that you board the ship  • The surname of the first passenger listed on the booking
Once your online check-in has been completed and you’re within 30 days of sailing, you will be able to print off your SetSail pass which will need to be signed and taken with you on day of embarkation. This will help speed up your check-in experience at the port.
When and how can I purchase Shore & Land excursions, Speciality Dining, Entertainment and Gifts?
We offer shore excursions for you to enjoy in every port of call we visit, and often at the end of the cruise when you disembark, which will drop you at the airport or city centre when it is finished. Shore excursions can be available from a point 6 months before your sail date and can be pre-booked up until 4 days before your cruise. After this point, you must then wait until you board to book your tours. Sometimes the excursions are not available until nearer your cruise than 6 months, so we advise to check back at regular intervals.

We no longer send out details of the shore excursions in a booklet, but full details are available for viewing by going to this web page. From here you can download the brochure and log in to your reservation to book tours. You will find details of the tours themselves, the timings and pricing.

Please remember, the only way to see exactly what tours are available for your sailing, is by logging in to your reservation to view the tours online, or by downloading the brochure for your ship and sail date. If you simply browse by port, you may see details of tours which are not available on your sailing.

We offer child prices on some tours and the age limit for this is 12 and under. An infant aged 3 or younger is not charged for going on an excursion as long as they sit on a parent/guardian’s lap on any transport. Certain tours may have age, weight or height restrictions and these must be adhered to. Minors under the age of 18 must be accompanied by someone over 18 to take an excursion.

If you have mobility limitations, you will find that we do offer some tours for you. Each tour will state how strenuous it is, including details of walking distances, surfaces and if steps or inclines are involved. Most vehicles we use will take a collapsible wheelchair in the luggage compartment, so if you can board a coach you can still take this kind of tour, but please bear in mind whether your destination is suitable for wheelchairs.

If you have severe mobility limitations, we ask that you contact our Miami head office by email at shorexaccess@rccl.com where they will supply you with details of the tours available on your sailing. This must be done well in advance of your sailing and all tours are subject to availability.

Tour timings are from the ship and time arriving back to the ship, if planning on doing multiple tours in one day, we advise that a period of 45 minutes is left between the end of one tour and the start of another.

If you have pre-booked your tours, the tickets will be delivered to your stateroom on the day of boarding. When you board, you can also book excursions at the Explorations desk, or through your interactive stateroom television.

You will also be able to pre-arrange speciality dining, entertainment, spa treatments and even arrange for a gift to be sent for that special occasion! You can view availability for your chosen activity or venue by visiting our Cruise Planner page. You can order a gift from our varied selection to be delivered to your stateroom for your cruise, or a cruise that a friend or relative is taking. This must be done in advance of the cruise starting and you will need the reservation ID, ship name and sail date. 

There are three ways to place an order from our Gifts selection: 

Online
By phone on 0844-4725247 
Or you can download our PDF order form and fax it to 001-800-722-5810(US number) 

However you want to place your order, make sure you  visit the Gifts section of our website to see our selection.
What is an Onboard Expense Account? How do I pay for purchases onboard?
An Onboard Expense Account is the cashless system used for all on board purchases and services. Your SeaPass card acts as your onboard ID, stateroom/suite door key and your card to charge onboard purchases to. 

The account may be set-up in advance through the online check-in process or at the pier when you check in. You can register either a credit card or set up a cash account.  We accept Visa, Mastercard, American Express, Optima, Discover and Diner's Card. 

You may establish a master account and add guests from your stateroom or even another stateroom, to be authorised purchasers on your account. Alternatively, guests in the same stateroom may each register their own credit card to their account. 

For each purchase made on board the ship you will receive a receipt at the point of sale.  A final statement will be delivered to your stateroom on the last night of your cruise holiday for your review. You can check your account through your interactive stateroom TV during your cruise. If you are travelling on consecutive cruises, your account will be settled at the end of each cruise. 

Guests that set up an account with a credit card should verify the statement.  If all purchases are correct, they will automatically be charged to the credit card registered. 

Guests with a cash account will need to settle their statement onboard before disembarking.  The ship will provide you with specific details when you set up the cash account. Guests are required to place a cash deposit when setting up their account onboard. You can also use Traveller's Cheques to set up a cash account. We do not currently accept pre-paid credit cards for onboard payment.  There is a daily spending limit set on cash accounts, dependant on cruise duration. 

Holding Charges
Whilst you are onboard, your daily spend will be authorised at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorisations.
What electrical voltage is offered on board?
All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets. You can use standard UK electrical items onboard, but will need an adaptor to use the UK 3 pin plugs in either the 2 flat pin US socket or the 2 round pin Northern Europe socket, both of which we use in the staterooms. Adaptors are available in most high street electrical stores, supermarkets etc. 
What are the dress codes on board?
There are three distinct types of evening on board: casual, smart casual and formal. Suggested guidelines for these nights are:
 Casual: Polo shirts and trousers for men, sundresses or trousers for women
 Smart Casual: Jacket and shirt for men, dresses or trouser suits for women
 Formal: Suits and ties or tuxedos for men, cocktail dresses for women

CruiseLength
Casual
SmartCasual
Formal
3 nights
2
0
1
4 nights3
0
1
5 nights3
1
1
6 nights3
1
2
7 nights4
1
2
8 nights4
2
2
9 nights5
2
2
10 nights6
2
2
11 nights7
2
2
12 nights*8
2
2*
13 nights9
2
2
14 nights8
3
3
15 nightsRemaining Casual
3
3

Note: *Some 12 night or longer European cruises may have three formal nights
The first and last night of your cruise are normally designated as casual dress. The first sea day after the day of departure is usually the first formal night.
Casual dining is available in the Windjammer every night of the cruise except the last. Your ship may also have other casual dining venues as well.

We appreciate your usual parental guidance and cooperation in adapting these easy guidelines for your children.

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